Shipping & Returns
Delivery
All blades are made to order so please allow between 3-5 working days for UK delivery.
If you require blades urgently, please contact [email protected] and Tuff Saws will endeavour to accommodate your needs and offer other delivery options to get the order to you as fast as possible.
Delivery is either sent through Royal Mail or by courier, depending on the size of the order and urgency required.
Whilst every reasonable effort shall be made to keep to any delivery date, Tuff Saws shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Postage
Postage costs in the UK and to Northern Ireland are nice and simple with only two charges. For orders up to £49.99, postage is £3.95 and for orders of £50.00 or more, postage is £5.95.
When you have added items to your shopping basket, the standard delivery charge for the order total will be automatically applied to your order.
Force Majeure
Tuff Saws shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns
Faulty Goods
To return a faulty product, please email [email protected] before posting the goods. When returning please ensure we have issued a returns number prior to returning your item. Please make sure the item is wrapped securely with a copy of the returns number included..
IMPORTANT: PLEASE SEND RETURNED GOODS VIA RECORDED DELIVERY ONLY. If goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, Tuff Saws cannot be held responsible for any loss sustained.
If your item arrives in the post damaged please contact us immediately at [email protected]
Non-Faulty Goods
If you change your mind about your purchase or have ordered the wrong item, you have 7 days from the date of receipt to return the order at your own expense for a full refund excluding any postage costs. Please note that this might not be applicable to custom length blades.
If the item is a custom length we can only refund/replace if we can re-sell or re-size it. If you are not sure what widths or types of blades are suitable for your machine please contact us prior to purchasing.
All items must be unused and suitable for re-sell. If the item is worn, damaged or been used then unfortunately we will be unable to refund in this case.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing us at [email protected]
